Privacy Policy
Effective Date: 09-04-25
At SULTANI LOGISTICS INC ("we"), your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including our website, mobile applications, and any other related services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect two types of information: Personal Information and Non-Personal Information.
A. Personal Information
Personal information is any information that can be used to identify you personally. This includes:
- Name
- Email address
- Phone number
- Business name (if applicable)
- Payment information (e.g., credit card details)
- Shipping and billing address
B. Non-Personal Information
We may collect non-personal information which does not identify you personally, including but not limited to:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring website or app
- Pages visited on our website and how long you spend on those pages
2. How We Collect Information
We collect your information in the following ways:
- Directly from you: When you fill out forms, register an account, or make a purchase on our website, we collect personal information directly from you.
- Automatically: When you visit our website or use our mobile applications, we collect certain information automatically through cookies, log files, and other technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver the logistics and freight services you request.
- To process payments and manage your account.
- To communicate with you, including sending order confirmations, updates, and customer support.
- To personalize your experience and improve our Services.
- To send marketing communications, promotions, and special offers (you may opt-out at any time).
- To comply with legal obligations and enforce our Terms of Service.
4. SMS Communication Opt-In
By providing your phone number, you consent to receive SMS communications from SULTANI LOGISTICS INC, including but not limited to updates on your shipments, delivery statuses, and customer support messages. You may opt out of receiving SMS communications at any time by following the instructions provided in the SMS message, or by contacting us directly.
Important Notice: Phone numbers collected for SMS communication purposes will never be shared with third parties or affiliates for marketing purposes. We are committed to keeping your information private and secure.
6. How We Protect Your Information
We take the security of your personal information seriously and implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that no data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
8. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, delivery services, and marketing partners.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request (e.g., a subpoena, court order).
- Business Transfers: If SULTANI LOGISTICS INC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and to analyze website traffic. Cookies are small files that are stored on your device when you visit our site. You can control cookie settings through your browser settings, but disabling cookies may limit certain features of our website.
11. Your Rights and Choices
You have the right to:
- Access your information: You may request a copy of the personal information we hold about you.
- Correct your information: You may update or correct your personal information if it is inaccurate.
- Delete your information: You may request the deletion of your personal information, subject to legal or contractual restrictions.
- Opt-out of marketing communications: You can opt-out of receiving marketing emails or SMS messages by following the unsubscribe instructions in the communication or contacting us directly.
To exercise these rights, please contact us at the details provided below.
12. Third-Party Links
Our website and services may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
13. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
15. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
SULTANI LOGISTICS INC
Phone: 313-887-4550
Email: dispatch@sultanilogistics.com